NWD Direct Connect

NWD Direct Connect makes it easier to find the services you need without having to make multiple phone calls and tell your story over and over. 

Here's an example: Russell lives in Norfolk with his 80-year-old mother, Sandra. He worries that she is feeling isolated during the day, when he's at work, so he want to find a companion for her. Russell uses the Service Finder feature to search for "In-Home Services/Personal Care" and finds several options nearby. He selected three (3) NWD Direct Connect providers and, with a few clicks, send them his contact information and what he is looking for. Within two (2) days, all three (3) providers have called him to talk about Sandra's needs and how they can help. 

Step 1: Visit the Service Search and Tools page of Virginia Easy Access

Step 2: Select a topic from the drop-down menu and select the county/city in which you live

Step 3: You will be redirected to VirginiaNavigator search results where you can filter by Direct Connect Partners. Check the box next to the service you would like to connect to and click the Request Services box. 

Step 4: Fill in the required fields and submit. You will be contacted within two (2) business days of submitting your NWD Direct Connect request. 

1. Ready to join NWD Direct Connect?

• Sign into your provider account on VirginiaNavigator.org 
• Review your program listings to make sure the information is accurate.
• Opt-in to receive referrals for all or some of your programs. You can change your opt in/opt out status at any time.

2. Don't have a provider account?

• Register now on VirginiaNavigator.org
• You'll be able to manage your referral opt-ins and update your program listings.

3. Want to know more about NWD Direct Connect?

• Download our printable Seven Things You Should Know about NWD Direct Connect
• View our Frequently Asked Questions below
• Learn more about No Wrong Door Virginia 
• Contact us at NoWrongDoor@dars.virginia.gov

1. What if I don't get any results from my search?

Try searching for a different term, or use the drop-down menu on the Service Search and Tools page or on VirginiaNavigator homepage to find commonly requested services. Every county and city in Virginia are served through NWD Direct Connect, with more than 27,000 program listings in total, so we hope you will be able to find what you are looking for. 

2. What should I do if I don't hear back from the providers I chose?

If, for any reason, your selected providers do not contact you back, please call or email them directly. NWD Direct Connect does not retain a record of your request for services, so we recommend printing a list of the providers you chose or jot down their names.

3. Does NWD Direct Connect services cost money?

Using NWD Direct Connect is free. However, some providers charge for their services, while others do not. You can use the filter option to only show programs that are free or low-cost. 

4. What if I have a special request or contact preference?

When you submit your request for services, you can add any special request in the field under "Optional Information." For example, if you cannot take phone calls until after 5pm, or if you prefer providers to email you, you can tell them by using this field. 

5. Is NWD Direct Connect secure?

Yes. Our strict privacy and security policy means:

• VirginiaNavigator does not save any of the information you enter into NWD Direct Connect.
• Your contact information and service request is sent securely to the providers you selected.
• We will never ask you for any sensitive information such as a Social Security number. To use NWD Direct Connect, you only have to enter your name, address, phone number and email.
• The No Wrong Door network operates under the federal guidelines of HIPAA and the state guidelines of the Office of the Attorney General. 

6. What if the providers I selected can't help me?

The providers you have selected will do their best to re-refer you to a provider in your area who can assist you. That is what NWD Direct Connect is all about: ensuring that there is no wrong door to enter to ask for services.

7. Who are NWD Direct Connect providers?

All providers with the Connect logo are No Wrong Door Certified Partners. These include public and private partners, both non-profit and for-profit, that serve Virginia's older adults, people with disabilities, veterans, and their families and caregivers.